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AI Will Not Fix Your Organization. It Will Expose It.

January brings what leaders love most: new plans, fresh strategies, ambitious KPIs, and the familiar promise that this will finally be the year things change. And for many organizations, “change” now has a name: AI.

In our work with large organizations and leadership teams, one pattern keeps repeating: AI is treated as the solution to problems leaders have known about for years.

Boards are asking about it. Consultants are selling it. Leaders feel pressure to show they are keeping up—and to be seen as keeping up. As a result, organizations are rushing to implement AI tools, automate processes, and announce bold initiatives.

And yet, there is an uncomfortable truth most leaders prefer not to hear:

AI Will NOT fix your organization.

If leadership, culture, and ways of working are broken, AI will simply expose that faster.

AI is not arriving in vacuum.

Most organizations already carry unresolved issues they have learned to live with. Silos that block collaboration. Slow decision-making disguised as “alignment.” Fear-driven cultures where people avoid risk. Leaders who delegate responsibility instead of owning it. A gap between strategy slides and everyday reality.

These problems didn’t start with AI. They existed long before it

For years, organizations treated them as inconveniences rather than leadership work. They adjusted around them, normalized them, and learned how to function despite them.

Now AI arrives — and suddenly there is a huge hope that it will make things faster. Cleaner. Smarter. More efficient. That it will somehow force change.

It won’t.

AI is not magic. It is not a shortcut. And it is certainly not a substitute for leadership.

If anything, AI acts as a mirror. It reflects how an organization really works—what it values and what it avoids. It amplifies patterns that already exist — good and bad.

AI is not a technology challenge… It’s an adaptive one

One of the most common leadership mistakes right now is treating AI as a technical challenge: choosing tools, setting up governance, running trainings, assigning ownership.

Those things matter — but they are not the core issue.

AI is fundamentally an adaptive challenge. It requires people to change how they think, learn, decide, collaborate, and lead. It disrupts habits, power dynamics, identities, and comfort zones. It forces organizations to confront uncertainty and admit that the future cannot be fully predicted or controlled.

This is precisely the kind of work many leaders avoid.

Adaptive challenges demand courage. Real courage. They require leaders to step into ambiguity, acknowledge that old answers no longer work, and invite learning instead of pretending certainty. They require letting go of familiar ways of operating — and that always involves loss.

When organizations treat AI as a purely technical rollout, they avoid this deeper work. And that avoidance doesn’t disappear. It shows up later as resistance, fear, confusion, stalled initiatives, and quiet sabotage.

What organizations expect AI to fix — and why it doesn’t

What we are already seeing across organizations is simple and predictable.

If decision-making is slow, AI doesn’t speed it up — it just adds another layer of complexity. If trust is low, AI becomes a tool for control rather than empowerment. If people are punished for mistakes, experimentation dies immediately.

AI does not transform weak leadership into strong leadership. It makes leadership quality visible, quickly and painfully.

Organizations hoping AI will compensate for poor culture, unclear leadership, or lack of learning capability are setting themselves up for disappointment. Technology cannot do the work leaders refused to do.

This moment demands real leadership

The real challenge of AI has very little to do with tools and everything to do with leadership maturity.

Leaders now have to face reality instead of hiding behind optimism or hype. They need to stop outsourcing AI thinking to IT or innovation teams and take responsibility for what this shift means for their people and their organization. They must create space for learning, experimentation, and honest conversations — even when that feels uncomfortable.

Most importantly, leaders must help people make sense of what is happening.

People are not motivated by dashboards, deadlines, or tool rollouts alone. They are motivated by meaning. They want to understand what AI means for them, for their work, for their future, and for the organization they belong to.

Without that narrative — without leadership that acknowledges fear, uncertainty, and possibility — AI becomes just another imposed change. And imposed change is almost always resisted.

Before you implement AI, ask better questions

Before investing further in tools and platforms, leaders would do well to pause and reflect honestly.

  • What are we secretly hoping AI will fix for us?
  • What problems have we known about for years but avoided addressing?
  • Do we actually have a culture that supports learning and experimentation?
  • Are people truly safe to try, fail, and learn?
  • Do leaders model curiosity — or do they pretend to control?
  • Is our interest in AI driven by strategy or by fear of falling behind?

These questions are uncomfortable for a reason. They surface the real leadership work.

AI is an opportunity — for those willing to practice leadership

This is not a pessimistic message. It is a realistic one.

AI is a powerful opportunity. It can unlock creativity, improve decision-making, and accelerate organizations in ways that were not possible before. But it cannot do that without real leadership.

Adaptive challenges demand courage. Real courage. The courage to step into ambiguity, to acknowledge that old answers no longer work, and to invite learning instead of pretending certainty. They require letting go of familiar ways of operating — and that always involves loss.

When organizations treat AI as a purely technical rollout, they bypass this deeper work. And what is bypassed does not disappear. It returns as resistance, fear, confusion, stalled initiatives, and quiet sabotage.

This is exactly why the necessary leadership work is about building trust, developing learning capability, facing adaptive challenges honestly, and leading people — not just processes.

Organizations willing to pause, ask difficult questions, and look honestly beneath the surface are given something rare: clarity.

From that clarity, AI becomes an accelerator.

Because in the end, the truth is simple:

AI is powerful. But leadership remains the real competitive advantage.

Author: Ana Babović, FORWARD Consulting

WHY AI WILL SHIFT DECISION MAKING FROM THE C-SUITE TO THE FRONT LINE

Hardly a day goes by without the announcement of an incredible new frontier in Artificial Intelligence (AI). From fintech to edtech, what was once fantastically improbable is now a commercial reality. There is no question that big data and AI will bring about important advances in the realm of management, especially as it relates to being able to make better-informed decisions. But certain types of decisions — particularly those related to strategy, innovation and marketing — will likely continue to require a human being who can take a holistic view and make a qualitative judgment based on a personal consideration of the context and facts. In fact, to date, there is no AI technology that is fully able to factor in the emotional, human, and political context needed to automate decisions.

For example, consider the healthcare industry, where AI is having a huge impact. Even if AI can support a doctor in making a diagnosis and suggesting medical treatments for a cancer patient, only the doctor herself would be able to factor in the overall health condition and emotional context of the patient (and of the patient’s family) in order to decide whether to proceed with, say, surgery vs. chemotherapy. Most of what we do in healthcare is not simply about making a diagnosis, but working with patients to find an appropriate treatment that factors in a more holistic and empathic view of the patient’s circumstances.

AI technologies can provide managers and employees with accurate data and predictions at their fingertips to support and enable the right decisions in a timely way. But even if an AI system gives an employee super-powered intelligence, it won’t be enough to make a timely decision if the company’s internal bureaucracy requires time-consuming pre-authorization from senior managers before acting on the decision. To extract real value from AI, employees at all levels of the organization need to be empowered to make final decisions aided by AI, and act on them. In short, there needs to be a democratization of judgment-based decision-making power.

Much that’s been written about the decision-making impacts of big data and AI has tended to emphasize the importance of having centralized teams staffed with plenty of data scientists. This implies that companies with more data scientists have a better chance of generating business impact. My own experience as a consultant, supported by recent research, indicates a different view: firms that hire an army of data scientists do not always generate better bottom-line value. Rather, it is the democratization of access to AI tools and decision-making power among managers and employees which creates more tangible value.

Consider Internet platform companies such as Airbnb, where data is at the core of their business model. Airbnb believes that every employee should have access to its data platform to make informed decisions. This applies to all parts of the organization from marketing and business development to HR. For example, employees can monitor in real time how many of its hosts use the company’s professional photography services and in which location, with emerging trends, patterns, and predictions.

Data access is key, but it’s not enough. Employees also need to be given the skills to use and interpret data and tools. For Airbnb, it would not be possible to have a data scientist in every room, and the fast internationalization of the company makes the situation even more challenging.  Airbnb launched a Data University, which is split into three levels, with a curriculum of more than 30 modules. The goal is to build the knowledge and skillset for all employees to utilize and interpret data and tools. This enables employees to act swiftly on innovation opportunities. For example, product managers are learning to write their own SQL code and interpret their own experiments about whether to launch a new product feature in a certain city. The result: since launching the program in late 2016, more than 2,000 employees were trained, and the weekly active users (WAU) of the internal platform — a proxy of how “data informed” the organization is — rose from 30% to 45%.

Another case is Unilever. Orchestrated by the company’s newly created “Insights Engine”, the company introduced a number of AI-driven systems and tools that are accessible to all of its global marketers. The availability of real-time, frequent, data-driven consumer insights has generated even more need for distributed decision-making by the company’s marketers at all levels within the organization. One tool they use is People World, an AI platform able to mine thousands of consumer research documents and social media data. The platform is able to answer natural language questions that marketers may ask on a specific area. This addresses the classic problem “If only Unilever knew what Unilever knows,” helping to remove silos, increasing trust in “one consolidated source of truth,” and dramatically reducing the time needed to make informed decisions.

Over the last decade, the costs and time associated with organizing data and running analyses has dropped dramatically. But in many companies, AI use is still highly centralized. Corporate AI units often develop dashboards for senior executives which are used by them exclusively. AI democratization remains limited. But, by using AI to increase the effectiveness of the decisions employees are making, the need to control and centralize decisions essentially evaporates. Best practices show how democratization can bring about quicker and better distributed decisions, making companies more agile and responsive to market changes and opportunities.(This article was originally published in the Harvard Business Review, by John Coleman, that reserves all the rights. To read the original article please visit here.)
Now, imagine that the snow is the business environment, and the new car is your team. Whenever something happens in a business environment that you can’t control, and your team doesn’t adapt as quickly as you would like them to, you are considering if you have the team you need?

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